Return Policy

At Danform Shoes Vtts, you have 30 days to return your online purchases. Your right to return starts from the day you receive the goods. If you wish to exchange or return an item, please fill out the return form and follow the instructions. If you need a new item, please place a new order.

Return Process

Please return the package in the same condition as you received it. Enclose your receipt and the completed return form explaining why you want to return the item(s).

Return Address

All returns must be sent to the following address:

Danform Shoes Vtts
104 Heineberg Dr,
Colchester,
VT
United States
(Please mark the parcel with “RETURN PARCEL / DANFORM SHOES VTTS”)
Email: [email protected]

Drop off the return parcel at your local post office.
Once we have received the parcel and inspected its contents, the amount will be credited back to the account used for the purchase.

Please contact us at [email protected] before you want to exchange an item for a different size, color, etc., so we can immediately place the new item on order in our warehouse.

Note: We do not take responsibility for the return package until it is in our possession.

Refunds

When we receive the returned goods and inspect them, we will refund the full amount you paid for the purchase (excluding shipping costs) to the same account used for the purchase.

Please note that refunds may take up to 7 business days to appear in your account due to varying processing times between payment providers. If the refund exceeds the expected time frame, please contact us at [email protected].

Important Information

You may lose part or all of your purchase amount if the product has been damaged under certain conditions, such as:

You have actually used the goods;
The item was damaged while under your responsibility;
You handled the goods in a manner beyond what was necessary to determine their nature, characteristics, and functionality;
You did not follow the restrictions related to the right of withdrawal, such as breaking seals or other specific product requirements.

Claims – If There Is a Manufacturing Error

Your purchase is covered by the Danish Sale of Goods Act, which includes defect rules. This means consumers have a 24-month warranty during which you can request a repair, replacement, refund, or price reduction depending on the specific situation. Naturally, this is contingent upon the complaint being justified and the defect not being caused by improper use of the product or other damaging behavior.

We strongly recommend contacting us ahead of time to resolve any complaints. Should there be a dispute that cannot be resolved, further guidance will be provided.

If you have any complaints regarding missing, wrong, or damaged items, please provide documentation of your purchase along with pictures and a brief description of the issue. This will help expedite the claims process.

Our customer service team will get back to you as soon as possible with a resolution and instructions on how to proceed.

You must file a complaint within a “reasonable time” after discovering the defect. We recommend contacting us as soon as possible and no later than two months after discovering the defect.